No patient call missed, day or night.
An AI receptionist for your practice. It answers, books the appointment, and files every fax that lands.
I’m a vascular neurologist, and I watched my own front desk lose the morning to the phone and the afternoon to the fax machine — patients on hold, callbacks nobody had time for, referrals sitting in a tray for three days. So I built an agent that picks up on the first ring, reads every page as it lands, and hands my staff only what needs a human.
The calls, the faxes, and the schedule.
Almost everything that lands on a medical front desk arrives by phone or by fax, and almost all of it ends in the schedule. Voicedoc works all three, and your admin decides how much it does on its own — from suggesting the next step to taking it.
AI receptionist
Every patient call answered on the first ring, clinic hours and after hours.
- Escalates live to a staff member when a call needs a person
- Anything urgent or emergent is directed to 911 and flagged
- Name, date of birth, and callback verified before hang-up
- Staff notified in the app the moment the conversation ends
Fax processing
Every inbound fax read the second it arrives, never left in a tray.
- Labeled automatically: lab, referral, prior auth, records
- Filed to the patient’s chart when your EMR is connected
- One patient profile with every call, fax, and appointment
- Suggested next action — referral plus prior auth in, ready to schedule
Scheduling
Booked end to end on the call, against the calendar you already run.
- Checks the referral is on file before it offers a slot
- Quotes the next available time and answers routine questions
- Gives your standard prep instructions — sleep study, imaging
- Outbound confirmations, reminders, and post-visit follow-up
See it in your specialty: Nephrology · Urology · every specialty
Voicedoc knows what your staff will ask.
Built around how a medical office actually runs. Whatever comes in — a call, a fax, a referral — Voicedoc works it into the same structured item, with the fields your staff would otherwise have to call back for, and the next step already worked out.
It asks the right questions, in the right order
The intake template is configured per practice and per request type. A reschedule needs name, date of birth, callback, provider, and preferred times; a refill needs the medication and pharmacy. Voicedoc doesn’t end the call until the required fields are filled.
It re-asks until it’s sure
Names get spelled back. Dates of birth are confirmed. Callback numbers are read back digit-by-digit and validated as a full 10-digit US number — anything off and Voicedoc asks again. Politely, but it asks.
It lands in a work queue, not a voicemail box
Every call arrives as a structured item in your staff queue within 10 seconds of hang-up, and every fax arrives read, labeled, and attached to the right patient. Your team opens the app to a list of actions, not a stack of recordings and a tray of paper.
You set how much it does on its own
Your admin turns the autonomy up one notch at a time, per action. Start with Voicedoc suggesting the next step and your staff clicking approve; move to letting it place the callback and book the appointment itself once you’ve watched it get that right for a few weeks.
It doesn’t pretend to be a clinician
Voicedoc never gives medical advice, never reads back labs or chart notes, and never confirms a booking it isn’t authorized to make. It captures, it routes, it escalates — and anything that sounds urgent or emergent is told to call 911 and flagged to your team immediately.
Real practices. Real phone lines.
Our answering service was costing us about thirty-five hundred dollars a year and still missing the consults that mattered. Voicedoc replaced it on day one. We haven’t gone back.
I’ve called a lot of doctors’ offices for my mother, and I know how frustrating it is when nobody can get to the phone or when my carefully worded voicemail goes 3 days without a response.
Our patients deserve care like we’re always there.
That’s why I built an AI answering service that responds to patient calls immediately, 24/7, in their native tongue — so patients get answers in seconds, not days.
How Voicedoc compares.
Against a hold queue with voicemail, and against a traditional answering service.
What a missed call actually costs.
Set the sliders to match your practice. Everything below is revenue that never reaches your schedule.
First-year collections from one new patient. Benchmarks run $538 for a small group to $1,395 for a health system. Drag it to your own number.
The math runs in your browser. Nothing is sent to us.
$396,000 a year in new patients you never met.
- New patients missed30/mo
- Referrals never worked25/mo
- Time to process each referral17 days
Voicedoc answers on the first ring and files every fax the minute it lands.
Book a demo→Every call answered and every fax worked by hand is 122 hours a month, and a paid hour is only two thirds of an hour on the work.
- Wages$3,952/mo
- Taxes and benefits$1,702/mo
- Turnover$398/mo
- Management$906/mo
At $21/hr, a third of each paid hour lost to breaks and time off, 35% annual turnover, one manager per ten staff. And it covers business hours only — one seat staffed around the clock takes 6.5 people.
We build it with you.
Your AI receptionist answers the line on day one. Fax processing and scheduling switch on as the integrations land, inside the first 30 days.
Demo
We learn how your front desk runs today.
Setup
You approve the quote and setup fee, and we build it.
Day one
Your AI receptionist takes the line. Every call answered.
By day 30
Fax processing and scheduling switch on.
Priced per practice, based on your call and fax volume and the number of providers.
Book a demo→